+251 982 808 182
+251 982 808 182
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GOJO Shop GOJO Shop
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Frequently asked question

    Gojo Shop is a trusted e-commerce platform where sellers list their products, and customers can browse, purchase, and receive their orders conveniently.
    Gojo Shop connects verified sellers with customers for a secure shopping experience. Sellers register and list their products, which we inspect at our warehouse for quality and authenticity. Customers browse, add items to their cart, and pay using various options. Once confirmed, orders are safely delivered, ensuring buyers receive exactly what they ordered.
    Yes, Gojo Shop is available for both Android and iOS.
    Yes, you must create an account to place orders and track your purchases.
    You can sign up using your phone number only or with both a phone number and email, then set a password.
    Click on "Forgot Password" on the login page, enter your phone number, and press "Send OTP." Follow the instructions to reset your password.
    Simply add items to your cart, proceed to checkout, select a payment method, and confirm your order.
    We currently support cash on delivery and wallet payments. Telebirr and mobile banking will be implemented soon.
    Orders can only be canceled before they are confirmed by the seller. Go to "My Orders" to check the cancellation option.
    You can track your order in the "My Orders" section of the app or website.
    We currently deliver across Jimma and Addis Ababa. Delivery times vary based on location
    Standard delivery takes 1-3 business days, depending on the seller and your location.
    The delivery fee depends on your location. You can check the estimated fee at checkout.
    Yes, you can return items within the return period if they meet our return policy. You must contact our office for assistance.
    We do not offer refunds since all products are inspected before delivery, and payment is made upon receipt.
    Register as a seller, submit your shop details, and start listing your products.
    Our commission varies depending on the product price. Check the seller panel for details.
    Customers pay Gojo Shop, and sellers can request withdrawals from their dashboards.
    You can reach us via email, phone, or live chat on our website/app.
    Yes! After receiving your product, you’ll have the option to leave a review. We encourage customers to share their experiences to help others make informed decisions.

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